City Sweets - FAQs
City Sweets - Creating Your Sweetest Memories
Questions and Answers
    In an effort to serve you better, one month's advance notice is recommended (not required) for your custom cake order, wedding cakes 3 to 6 months. Appointments are required for wedding cake consulations. Your wedding cake is not booked until a deposit is paid on the day of your appointment.  If your deposit is not made on the day of your appointment we can not guarantee that the date will still be available when you do later decide to pay a deposit.
Types of acceptable payment include cash, check, and credit cards.
     The design process of your very special cake can take many forms, be it via emails, phone calls or by us coming to you by appointment only. But all contain the same basic principles and processes.
     There are a few vital points of information that will shape your cake before we even talk about style. The number of guests or servings you require, whether you are keeping the top tier or serving all and portion size, determine the size of the cake. The size of the cake will influence the cake design.
    After we gather the basic information of servings etc we then establish the basic feel and style of the day you are planning, to establish whether the cake is flowing with your overall design of the day or going to make an impact or make a statement. From there we discuss the obvious, colors, shape, invitation patterns, bridesmaids dresses, floral arrangements, now we are starting to get a basic idea of your vision.
     Now is when we try to incorporate the elements that will make your cake yours, so you need to bring with you all the things that make you you, that you might like to incorporate, to the meeting be it a dress fabric sample, a picture of your favorite wedding cake, the personalized wedding invitations, the colors or theme being used throughout the day and the location of the ceremony and reception. We take all this information and all these elements to create the cake that is uniquely and totally YOU.
Our store hours are:
Sunday:        CLOSED
Monday:       CLOSED
Tuesday:      10am to 7pm
Wednesday: 10am to 6pm
Thursday:     10am to 7pm
Friday:          10am to 7pm
Saturday:      9am to 3pm
Our bakery stays very busy and sometimes we are not able to check our email for a few days so if you have an order or question that needs to be answered or filled quickly please call our store at 770-487-8730. 
How far in advance should I place my order?
We accommodate a limited number of cakes for any given week depending on the complexity of the designs.  Therefore, we recommend you place your order as soon as you know a date you will need a cake.  We would love to make a cake for everyone but our space on our calendar is limited and we are often unable to accommodate even short notice requests including a simple small cake.
Our cakes take time to make because we make all of our cakes from scratch including the icing so we have nothing pre-made or frozen.
What are your prices?
All of our cakes are custom designed for our customers.  Cakes are priced according to several different criterias.  Our base price per serving gives you a general idea of the starting price of your cake.  Factors that can add to the price include cake sculpting, gumpaste flowers, modeling or other gum paste décor, detailed piping, painting, beading, airbrushing, or other time consuming design elements.
Do you make sugar free cakes?
Currently, we do not offer any sugar-free products.
What do I need to bring with me to my cake consultation?
 Date of occasion, approximate number of guests, where the party will be held and directions to your venue, and any other ideas or details you would like included in your cake design such as color swatches, invitations, details from your wedding dress, etc.
We recommend brides make an appointment for a consultation and cake tasting at least 3 to 6 months in advance. Brides have until the month before the wedding date to finalize their orders.

Is there a fee for a consultation?
Currently there is no fee for consultations, which includes up to 5 cake samples of your choice, that will be yours to keep and enjoy.
Are deposits required on cake orders?
Please note that wedding cake orders have a minimum $100 deposit booking fee on the date of your cake consultation with the remaining monies to be paid in full 2 weeks prior to date of delivery/pick up. If you decide to pay a deposit later we can not guarantee the date will still be available. We book up very fast.
Do you issue refunds?
No, we do not issue refunds on any cakes or deposits. Once cakes leave bakery premises we are not liable for any cakes and do not issue refunds.
Do you deliver?
Yes, we offer delivery.  Any deliver up to 15 miles will be a $25 delivery charge. We will deliver past 15 miles starting at $50 and up depending on distance.
Do you rent cake plateaus or cupcake stands?
Yes, we offer rentals for cake plateaus. You can rent round or square up to 22inchs for $25 and we have cupcake stands to hold anywhere from 36 cupcakes to 300 cupcakes.
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